faqs
We’re here to help! Whether you’ve got a question about memberships, classes, or just want to chat about your fitness goals, drop us a message and we’ll get back to you within 24 hours.
Frequently Asked Questions
Do I need to be a member to use the sauna?
No, you don’t need to be a member. Sauna sessions are $15 for members and $30 for non-members. Click here to book.
Are classes included in my membership?
Yes, all of our group fitness classes are included in your membership, except for our Saturday Fusion and Pump classes. These are run independently, so you’ll pay the instructor directly to join in. We have a range of classes for all fitness levels and abilities – check out classes here.
Do I need to pre-book to join a class?
No booking needed, you can simply turn up and join in.
Do you offer personal training sessions?
Yes, we have qualified personal trainers available. They can work with you one-on-one to keep you motivated, design tailored workouts, and help you reach your goals. Check out our personal trainers here.
Can I sign up online?
Yes, you can join online through our website. If you’d like some help choosing the right membership, pop in and see us during staffed hours. Check out our membership options here.
What happens if I lose my 24/7 key fob?
If you lose your key fob, let us know as soon as possible. We’ll cancel the old one and issue you a new fob for $10.00.
Can I buy a casual pass?
Yes, casual passes are available. We offer day passes for $20.00 and one week passes for $50.00 which you can purchase during staffed hours.
Do you offer free trials?
No, we don’t offer free trials. Instead, we recommend starting with one of our flexible membership options or a casual pass so you can experience the gym before committing long term. Check out our range of membership options here.
What are your staffed hours?
We’re staffed Monday to Thursday from 7am–12pm and 2pm–7pm. On Fridays we’re staffed from 7am–12pm and 2pm–6pm. Members still have 24/7 access with their key fob.
Can I cancel my membership?
Yes, but all cancellations must be submitted in writing by email or through our cancellation request form. If you’re outside of your contract, we need 10 days’ notice. If you’re still in contract, a break fee may apply. Contact us here.
How can I update my payment details?
You can contact us to request a payment portal link. From there, you’ll be able to update your details or pay any overdue fees. Contact us here.
I’m new to the gym and don’t know how to use the equipment, can someone show me?
Definitely. All members get free personalised programming and an introduction to the equipment. We’re here to help you feel confident training on your own. Click here to book a program with our team.
Are children allowed at the gym?
Yes, children can use our designated kids’ area while you train, or the outdoor space at the back of the gym. For safety reasons, children are not allowed on the gym floor. Prams are welcome in the gym.
How old do I need to be to use the gym?
You need to be at least 14 years old with parental consent. In some cases, younger children may be able to take part in personal training sessions, but this must be approved by the manager first.
Can I put my membership on hold?
Yes, you can put your membership on hold for up to 4 weeks per year. Holds need to be
arranged in advance with our reception team. Contact us here.
Do you offer student and senior rates?
Yes, we have discounted membership options for students and seniors. Please contact us /contact for more information.